During the sale

If you are experiencing problems in placing an order on Private Outlet, there can be several reasons:

Browser issues

Your browser (Internet Explorer, Mozilla Firefox, Safari…) may be having connection difficulties. These can happen when you make an exaggerated use of the buttons ‘Back’ and ‘Next’. To solve this issue, click on ‘log out’ at the top of the left window, and then log in again.

Cookies

Our website requires the use of cookies. If they are deactivated, you must set the parameters of your browser to accept them.

Too many users connected simultaneously

In order to give you a high quality service and make your shopping experience much more pleasant, we limit the number of simultaneous connections on our website. That is why you may sometimes face difficulties in entering our website. In this case, we advise you to log in later.

In all circumstances, you can inform us of any technical issues at this address: "Contact us". Our customer service will answer your request as soon as possible.